Privacy Policy

1. Who we are

Megalink Global ("Megalink Global", "we", "us" or "our") provides IT field services and technology workforce solutions, including staffing, recruitment and on-site technical support, to businesses worldwide. This Privacy Policy explains how we collect, use, disclose and safeguard personal data when you visit our website, apply for a role, engage us as a client, or otherwise interact with our services.

Megalink Global is registered in England & Wales, Company No. 12345678, with its registered office at 1 Example Street, London, EC1A 1AA, United Kingdom. We act as the data controller for the personal data described in this policy unless stated otherwise.

2. Information we collect

The personal data we collect depends on how you interact with us:

Candidates & job applicants

• Contact details (name, email, phone number, location)
• CV/résumé, work history, qualifications, certifications and skills
• Right-to-work and identity documentation where required for placement
• References and background-check results, where applicable and consented to
• Interview notes and recruitment communications

Clients & business contacts

• Company and contact details of representatives we work with
• Engagement, contract and billing information
• Service requests, site access details and project communications relevant to field service delivery

Website visitors

• Technical data such as IP address, browser type, device information and pages visited
• Information you submit through contact, quote or newsletter forms
• Cookie and analytics data (see Section 5)

Information we receive from third parties

• Referrals, introductions and background information from business partners and recruitment sub-agencies
• Publicly available information, such as professional profiles and business directories
• Information from marketing and analytics service providers
• Information you make available on social media or professional networking platforms, where you interact with our content there

3. How we use your information

We use personal data to:

• Match candidates with suitable roles and manage the recruitment and placement process
• Deliver, staff and manage IT field service and support engagements
• Communicate with candidates, clients and prospects about our services
• Process payments, invoicing and contractual obligations
• Comply with legal, regulatory, tax and right-to-work obligations
• Maintain, secure and improve our website and services
• Send marketing communications where you have opted in, and you may unsubscribe at any time

4. Our legal basis for processing

Where UK/EU data protection law applies, we rely on one or more of the following legal bases: performance of a contract (e.g. placing a candidate or delivering a service), our legitimate interests (e.g. running and improving our recruitment and field service business), compliance with a legal obligation (e.g. right-to-work checks), and consent (e.g. optional marketing communications, certain cookies).

5. Cookies & tracking technologies

Our website uses cookies and similar technologies to operate core functionality, remember preferences, and understand how visitors use our site so we can improve it. This may include essential cookies (required for the site to function), analytics cookies (to understand usage patterns), and, where applicable, marketing cookies. You can control or disable cookies through your browser settings; disabling essential cookies may affect site functionality.

6. How we share information

We do not sell personal data. We may share personal data with:

• Prospective employers or clients, for the purpose of recruitment and placement
• Service providers who support our operations (e.g. IT hosting, payroll, background-check providers), under appropriate confidentiality and data protection terms
• Regulatory bodies, law enforcement or professional advisers where required by law or to protect our legal rights
• A buyer or successor in the event of a merger, acquisition or sale of business assets

7. International data transfers

As a global IT field services and staffing provider operating across 60+ countries, personal data may be transferred to, stored, or processed in countries outside your own, including outside the UK or European Economic Area. Where this occurs, we take steps to ensure an adequate level of protection is in place, such as standard contractual clauses or equivalent safeguards recognised under applicable data protection law.

8. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including satisfying any legal, accounting or reporting requirements. Candidate data is generally retained for a limited period after the last relevant interaction to allow us to consider you for future roles, after which it is deleted or anonymised unless you ask us to remove it sooner or we are required to retain it for longer by law.

9. Your rights

Depending on your location, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict certain processing; request a portable copy of your data; and withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us using the details in Section 13. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority (in the UK, the Information Commissioner's Office, ico.org.uk).

10. Data security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure or destruction. While we work hard to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If you hold login credentials for our candidate, client or recruiter portals, you are responsible for keeping them confidential and for any activity that takes place under your account. Please contact us immediately if you suspect unauthorised access to your account or any misuse of your personal data.

11. Account deletion

If you hold an account with us (for example, as a registered candidate, client or recruiter), you can request that your account and associated personal data be deleted by contacting us using the details in Section 15. Once we've verified your request:

• Your profile, saved preferences and account access will be permanently removed
• Any active applications, placements or engagements linked to the account will be handled in line with our standard retention rules for that data (see Section 8)
• Some information may be retained for a limited period afterwards where we're legally required to keep it, for example for tax, accounting, dispute-resolution or right-to-work purposes; retained data is kept securely, is not used for marketing, and is deleted once the retention obligation ends

12. Third-party websites

Our website may contain links to third-party websites, such as social media platforms, job boards or partner organisations. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policy of any third-party website before submitting personal data to it.

13. Children's privacy

Our website and services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. We will post the updated version on this page with a revised "Last updated" date. We encourage you to review this page periodically.

15. Contact us

If you have questions about this Privacy Policy or how we handle personal data, please contact us:

• Email: info@megalinkglobal.com
• Phone: +44 20 1254 5678
• Post: Megalink Global, 1 Example Street, London, EC1A 1AA, United Kingdom